.png)
Organizational Change Management (OCM)
What is Organizational Change Management (OCM)
Organizational Change Management (OCM) refers to the structured approach to managing the transition of individuals, teams, and organizations from a current state to a desired future state. It involves preparing, supporting, and helping people to adopt changes in their business environment, ensuring that changes are implemented smoothly and successfully.
Key Initiative:
Continuous Service Improvement (CSI)
Continuous Service Improvement (CSI) is a practice focused on ongoing enhancement of services and processes within an organization. Its initial use was part of the ITIL (Information Technology Infrastructure Library) framework, which provides best practices for IT service management. 4H has branded CSI as core capability in helping organizations uncover and maximize their unique strengths and opportunities.
Key aspects of CSI include:
01. Assessment
Regularly evaluating services to identify areas for improvement.
03. Implementation
Making changes to processes or services based on the identified needs.
02. Goal Setting
Establishing measurable objectives based on assessment findings.
04. Monitoring
Tracking the impact of changes to ensure they lead to the desired outcomes.
05. Feedback Loop
Incorporating feedback to refine services continuously.
The ultimate goal of CSI is to enhance customer satisfaction and service quality while optimizing costs and efficiency.
Our Approach
.png)
